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Quality Management

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Quality management (QM) refers to all organizational measures that serve to improve process quality, performance, and products of all kinds.


The best known standard for quality management is ISO 9001.

QM is a management task with the following aspects:

  • Quality policy - a formal declaration of top management regarding intentions and orientation of the company concerning quality
  • Quality objectives - specific measurable, scheduled intermediate stages in the fulfilment of the quality policy
  • Responsibility - top management is responsible for the implementation and effectiveness of the QM system
  • Process management - the specification of necessary work processes to achieve a commercial goal. The responsibilities, authorizations, and expected results are also defined. In addition, risks and opportunities that can influence the processes are determined and handled.

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